Great wolf lodge gurnee il restaurants12/11/2023 But here is where it gets worse we found a bedbug in our bed we called the front desk and they said they would get us a new room and we waited and we called back to the front desk and they said that they could not get us a new room and we were so grossed out I mean it was horrible we just killed the bedbug and got in bed and slept. So let's just start with the waterpark, the slides are all nasty and the water is brown and it smelt like pee, My friend did not want to go down any slides or even swim we felt grossed out, and when we were on the pool deck a person two chairs away from us was coughing and then she thew up in a bag and we just went to our room for the night. You can easily find a better hotel or family experience somewhere else for the price. Food orders were botched and misinformation runs rampant. Additionally, every attraction or store is managed by teenagers that have no clue what they are doing. Please know that I was never rude or demanding. Goes to show how much they care about the customer experience. I was advised the manager “should” be up in 5 minutes or so but they never showed. I did attempt to speak to a manager regarding my concerns prefacing that I was NOT looking for comps, just wanted to provide feedback to no avail. This stay was extremely expensive and the room and service we receive should match the price they charge. Oh, did I mention I got a mild case of food poisoning from undercooked chicken wings from their onsite casual pizza restaurant? This was in addition to the order being incorrect. To say I am disappointed and disgusted is an understatement. Leftover toys from previous guests and wristbands found in my kids bunk beds, which leads me to believe the sheets weren’t even changed. There was candy on the floor underneath the sink. This hotel is dirty! Found a dirty stained towel. STAY AWAY if you value cleanliness and any semblance of customer service! Currently at the end of a 3 day stay for my kids birthday and I have to say that I am sorely underwhelmed.
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